Today, I interviewed Kizzy Dominguez a Government Contractor with K. Parks Consulting Incorporated an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that has successfully won government contracts. Kizzy is going to share will our viewers today, tips and strategies to help you achieve success in government contracting.
Nancy (00:00):
Hello and welcome to today’s show. I’m so glad that you’re joining me today. We had Kizzy here and I’m going to let her do her introduction, tell you all about the things that she can help you with today. How are you doing kissy? I’m
Kizzy – Government Contractor (00:14):
Doing well. How are you, Nancy?
Nancy (00:17):
I’m doing wonderful. So kissy, why don’t you tell us a little bit about your background?
Kizzy – Government Contractor (00:23):
Sure. Well, believe it or not, I actually have a PhD in industrial organizational psychology, so I’m like the least likely person to own a government contracting business. I, I worked for the federal government, my family members, many of them, men and women served our country. I ended up in a graduate research fellowship position at Patrick Air Force Base. And that ended up spring boarding to where I am today. My business is called K. Parks Consulting where we provide a variety of professional services to the federal government. And I also own two joint ventures. One provides inspection services and the other provides training and curriculum development.
Nancy (01:18):
So what type of can we go a little bit more into the type of different contracts that you’d have in the federal government? Okay.
Kizzy – Government Contractor (01:24):
Of course, currently we have a contract with the USDA. We have been serving them since about 2013. It varies, it includes training simulations, curriculum development. We also have work with NAVAIR where we provide acquisition training to them. Web-Based acquisition training to a different USDA agency. We provide acquisition trainings. So, and we’re also certified by DAU that happened during the, during COVID as well as we provide inspection kind of admin support services to FDA and to some other agents.
Nancy (02:10):
So mainly you’re business in the training and professional services.
Kizzy – Government Contractor (02:16):
Yeah. The majority is around training professional services. So for instance, for department of transportation, we are in the middle of updating and revamping a 500 page rules and regulation manual for them it’s work that a big defense company had and we ended up picking it up. My research background really worked well with being able to gain, buy in on our approach to it.
Nancy (02:45):
Okay. And how did you, how were you able to manipulate and get your first first contract? That’s the biggest question I have. Everybody’s always asking how do I get my first contract?
Kizzy – Government Contractor (02:55):
He really wasn’t acting God. So when I was in graduate school. And so what I want people to take away from this it’s about taking advantage of an opportunity. That’s what this simply is because when I was in graduate school, a call went out that Patrick air force base, they were looking for graduate students to serve and research fellowship positions.
Act of God
So I didn’t receive one of the first assignments later on. I believe they added two of us and they called back and said, you know, we have a similar position. You’re still going to have the title, but you’re just going to work on other tasks. And I thought, Oh, okay, well, this is great. I’ll do this for a few months before I graduate and go on and live this life as dr. Kizzy or something. It was like this fantasy I had at the time.
Kizzy – Government Contractor(03:47):
And while I was there, I really enjoyed the work I observed, you know, what a contractor was and met all these amazing people from all the services and including the coast guard at that location. While there the director of research pulled me aside and said that he wanted to add additional contractors. And he wanted to know if I would be interested in serving as a subcontractor.
Take Advantaged of EVERY Opportunity
So that’s where the opportunity came in because they knew me because I took advantage of the opportunity I gave it, my all they asked if I wanted to continue on as a subcontractor. I said, yes. So the story didn’t stop there. So for some it stops there, right? I’m a subcontractor. This is great. This is great money. Life is amazing. But what I did is I elevated it to the next level. And I always thought about how I could add value to the main players at that agency, as well as because of my position at the time I spoke a lot.
Kizzy – Government Contractor (04:59):
So I was always giving presentations. So then because of that army reserves, national guard other individuals would hear about me and they would say, Hey, you know, can you come and speak for, you know, women’s observance month? Can you come and speak at that event? Can you come to this event? And I went everywhere, didn’t matter how much you paid or didn’t pay. And so then that just snowballed into more and more opportunities. So it was really a matter of just taking the opportunity and adding to it instead of just, Oh, well, I got this subcontract. So I, I guess I’m a government contractor. Now.
Nancy (05:39):
I’d like to go back to something that you said a minute ago, when you first started out and you, you talked about the opportunity to taking opportunity and running with it about going out. And obviously you don’t have to market yourself very well. And you are able to do that because that’s how you were able to get your foot the door, but also not giving it a hundred percent all and trying to find ways to help that agency, whether that’s saving money or, or actually helping them revise something to make it eat their life easier or finding ways to do that, to fit into their mission is essential. Most people forget about that. Have you been able to do that a lot more and a lot of those opportunities that you have?
Kizzy – Government Contractor (06:22):
Yes. We’re we do it all the time. We within the company, I always say that our goal is to make our client’s lives easier and to make each other’s lives easier. And my goal is to make all of your lives easier, hands down. That’s our objective because there are thousands of government contracting companies with taxpayer dollars are being used. So why should I be a pain in the butt?
Nancy (06:46):
Well, what does it mean? What sets you apart from your competitors? That’s what, the main, main thing that I tell people, and then they’re like, well, I’m just a contractor, I’m a painter. And I’m like, well, no, you you’ve got to have something more than just the painter. What, what can you do to make that government’s agency easier, save them money or some benefit to them. That’s going to sell yourself more than anything else.
Kizzy – Government Contractor (07:11):
I have a great example of that, where an agency they wanted to use zoom. And the reason they wanted to use zoom is because you can see more tiles at once. And they weren’t forbidden from using zoom necessarily. It’s just, they didn’t have their own agency account. We have a zoom account.
Go Outside Your Comfort Zone
We can hold 500 people on our zoom and they asked, can we use your zoom, which then turned into not only using the zoom, but a lot of practice practice runs more practice runs and more practice runs. That’s not a problem. Some people may say, no, that’s not in the contract. You’re going to have to pay for that. My one of my team members spent 20 hours on it. How am I going to bill? We didn’t look at it like that. I looked at it as it’s a chip, because they’re going to remember because all the way up from SES, all the way down, we’re in attendance at that meeting.
Kizzy – Government Contractor (08:10):
And they know that was our zoom account. So it showed them, wow, you know, KPC had no problem giving us our zoom, not once, but multiple times. And it’s those little things that you think, Oh, that’s not important. It is important because it resolved a problem. They wanted to be able to see each other. They wanted to connect with one another. And the other options that were out there didn’t provide it. And we did, and it was flawless. Like they literally have used it almost five times. They love it. They love our zoom account. And I’m like, okay, keep using it.
Nancy (08:44):
As long as you also viewed mutual benefit to both parties, why not? And that, and that’s it either. It’s not about milking the government for every cent of time that you do. It’s about a mutual for each other. And for, you know, they’ll provide you a benefit later on by obviously from, you’ve been able to get contracts from them, just from them using your zoom account. And it shows, you know, it shows that you’re my,
Don’t Nickle and Dime Me
Hey, I’m on upfront company ahead of time. I’m not out to nickel and dime you for every change order that comes down on a contract every which way, which I paid contractors that do that I used to be on that side of the business. It drove me absolutely bonkers when they would just, well, they want to do a change order for 50 cent on some of my, it costs me more money to do it than that. So what is the big deal with Lincoln and entrepreneurs with LinkedIn and entreprenuers yes. What is the big deal with that?
Kizzy – Government Contractor (09:39):
The big deal is you get to connect. You could, you said LinkedIn, right? You get to connect. And the other big, the, the most important, big deal. The, I mean, hands down, the biggest deal with LinkedIn is that allows you to show your expertise because it’s, it’s such, this is how much of a crowded market it is. I believe, you know, I may be off a little bit, but for instance, the professional services schedule, I believe there’s a few, couple of thousand that were in the NAICS that I’m applying for and half never received a contract worth $25,000.
Half of GSA Schedule Holders NEVER RECEIVE A CONTRACT
I mean, that’s, that’s reality. So how do you set yourself apart a website now? I mean, what you do, we all do it. I mean, so the way you set yourself apart is by showcasing you on LinkedIn. So it could be you’re sharing knowledge, you’re sharing tips. It could be video, it could be written and people take notice, and you can target using the sill Gator tool, or if you don’t want to pay for it, there’s other free ways you can target decision makers. So then at least you’re popping up in their feed and it’s like, Oh, okay. There’s Kizzy keeps coming up. Or you can use certain hashtags. So it allows you to set yourself apart because most aren’t using LinkedIn to build their brand, provide value. And ultimately at least have a conversation.
Kizzy – Government Contractor (11:08):
A lot of them that I have on LinkedIn wanted to sell me something. And I hate to almost hate to hit that button anymore because I’m like, I don’t want to be sold anything right now. I’m still, you know, if I need something, I’ll go, look, I, I really am bad. I don’t look on LinkedIn. I’ll look through the internet or I’ll look through some other ways to find stuff, but I probably should. I probably should use LinkedIn more than what I do. I use LinkedIn is more of a way to advertise the podcast and the YouTube channel. So that’s probably something I should fix for myself. But you know, how do you, how do you take LinkedIn to the next level then based on what you’re saying,
Kizzy – Government Contractor (11:51):
The way that you take it to the next number one is you just want to add value. However you feel comfortable adding value, you got to add value. So that’s number one. Number two is you engage with people. So Gary Vee (a YouTube Creator) I’m not sure how many people are familiar with him, but he talks about this concept called the dollar 80 approach.
80 20 Rule
So it’s commenting on 90 posts and you leave your 2 cents. And so, you know, you can’t fit in 90, but maybe you can fit in 10. So you find 10 people, maybe they work for the federal government and maybe they’re perspective, teaming partners, maybe they’re the incumbent of the work that you have that you desire. And you start to like their comments. You respond to their comments. You start engaging in hashtags that are around government contracting or different areas that you are interested in.
Kizzy – Government Contractor (12:47):
So then people really start to take notice, and they’re going to reach out to you as opposed to you just blend in. And no one knows who you are. So that’s a really great way to take it to the next level. And then kind of a bonus item is right now, the hot thing is putting these these, these kinds of documents that kind of have the sliding kind of look and feel to them. It’s something you can easily put together. If you don’t have Canva, you can have somebody create it. Doesn’t have to look like a million dollars. What’s important. Again, is value, value, value, value. That is why our clients return to us is value, value, hands down. And I’ve had government people reach out to me via LinkedIn.
Nancy (13:31):
Good. That’s really good. And thank you for the advice on that. So what is the best way to manage and inspire employees remotely during this challenging times? I know we just went down on another lockdown here in Utah. We had a hundred percent mass wearing and all that.
Kizzy – Government Contractor (13:49):
Well, this is very timely. It’s very timely because I think as it was unfolding, there was this panic, how are we going to make this work virtually? Right. So then we got through it, everyone, federal government, I remember a week. So it was like, don’t contact me. You know, it was like, okay, if people like is going to be okay, cause many of our government clients actually like, are pretty virtual.
Being Flexible
So I knew they were going to be okay, so then you fast forward a few months. And then it’s like, Oh, just call me on my cell. The phone’s not 14. I’m working from home. I’m not going back till next year. And this was like in July. And I was like, Oh, okay. So you have that curve. Right? So I, I feel that many of us are past the panic stage or now to that, Hey, it works.
Kizzy – Government Contractor (14:39):
May not love it, but you know, it works. It may be a new, love it. So then the next step is okay, how do you engage everyone? Because just because you’re working from home, doesn’t mean that happy. So there are ways to do that. One way is to, you have to have check-ins. So segment of my team checks in every morning at eight 30 for a call and it’s, it’s nice. Cause they get to talk, they get to see each other.
Using Technology to Create Virtual Office.
It’s no different than if you’re going in the office saying, Hey, good morning to everyone. So that type of check-in the other thing that we do at KPC is we use Slack. It’s really awesome because you can have Cray all these different channels in there. So in addition to work, we have like a wellness channel. We have like a humorous channel and it’s just another way to engage with people so that it just doesn’t seem so robotic because you’re not around them.
Kizzy – Government Contractor (15:36):
And you’re not only contacting them because of something around work. But you’re asking you’re, you’re involved in other things, just like you went in the workplace, you’re talking about current topics or things of that nature. The other thing is, you know, you, you, you gotta reach out on the phone, you have to call them too. I mean, I get it. Let’s say you have a hundred or a thousand employees. You may or may not be able to do that, but you could have multiple people in your team do that.
Engage With Your Employees
You have to engage them. So what does that mean? What it, what it means regardless of the method, right? You have to find out where, where are they, what’s going on with them? How has their mental health, you have to do a check-in, how has their family, how are they balancing everything when it comes to maybe they’re still homeschooling and perhaps, or maybe one of the, their significant others or a spouse doesn’t have a job.
Kizzy – Government Contractor (16:29):
You have to be aware of all of this because it has a huge impact. And you want them to know that you actually care that’s what’s key. There are some other things that you can do, but those at least starting there, you know, it shows something, you know, if you want to do it through an email, fine, it’s an email. If you want to do it through a newsletter, it’s a newsletter. If you want to create, you know, your own private Facebook group, by all means, it’s just a matter of showing your team that, Hey, you know, this is a crazy situation. Nobody ever anticipated. This would happen and I’m here for you and I care. And what can I do to make sure you feel valued, trusted in heard.
Nancy (17:11):
And that’s important. I mean, I talked about that. One of my previous episodes about the importance of being a good manager versus a band manager, a good manager will reach out to you on a regular basis and not just talk about work, but talk about, Hey, how are you doing? How’s your, how’s your son? Is he still struggling in school with this topic? I mean, have you ever been able to work that out or what’s actually going on in your life? How’s your, how’s your mother. I understand she was in the hospital. How is she doing that?
Taking an interest in Employee’s More than Their Work.
Kind of relation goes a long way with keeping your employees motivated and keeping them on topic and wanting to work during a time of uncertainty. Because a lot of people are like, well, I don’t even know if I’m going to have a job tomorrow. I don’t know how this coping is doing. I mean, realistically, if you look at it, that’s a lot of the questions that they have and stuff. So I’m really glad that you shared that with me and for the audience today, let’s talk about three to five things that leaders should all be doing today.
Kizzy – Government Contractor (18:13):
A good one. There are definitely three to five things. So number one, you have to be beyond flexible. You have to be, and you have to become comfortable with that. I still think there’s a hint of denial that we’re all going to wake up. And it’s like, COVID was a dream psych, you know, and
Flexibility is Key
Ashton Kutcher is going to pop up and say, it was some like punked episode or something like it’s not going to happen. So you have to be flexible because there’s always going to be something there’s always going to be something that you can’t control. So as a leader, you have to be flexible. And then on top of it, as you pointed out the rules and regulations vary across America. So you may have team members where like, for instance, I live here in Florida here in South Florida.
Kizzy – Government Contractor (19:04):
It seems pretty much like life is normal. Other than you have to wear a mask to a store, otherwise things seem pretty normal. But then there are places where that’s not a case where most things are not open. And so you have to take that in consideration as far as how your people are doing so you have to be very flexible, definitely have to be flexible.
Embrace Technology
The second thing is you have to embrace technology. I think there are so many leaders that are just in this mindset of, Oh, I lead or I’ve built this company from nothing and she doesn’t know what she’s talking about. What do you mean technology? I mean, the fact that Tik TOK is as powerful as it is. And one of my favorite platforms it’s this, it shows something. And what it shows is it’s not, Oh, it’s young people dancing.
Kizzy – Government Contractor (19:54):
No, that’s not it. What it shows is it’s a platform that is generated and attracted a lot of attention. A lot of creativity it’s taken that whole concept of short, you know, like commercials, length content, and put it on this awesome platform where you really feel like you’re in it because of the way it’s displayed. And so you have to think to yourself, well, gosh, you know, if the world’s going crazy for Tik TOK, what does that mean for my business and what I do and how people want information and how people want to learn and how people want to communicate.
Interacting With Potential Clients
It has an impact. It definitely has an impact and not just Instagram coming out we’re reels, but it changes our expectation. So expectation goes from big to little chunks to entertaining, to adding music to someone can go from just being on known to a super celebrity overnight due to a video on Tik TOK. So the point is not that you have to go and create a Tik TOK account. It’s about, you have to embrace the different technologies that are out there, or you’re just going to get run over. I mean, there’s too much competition in this space.
Standing Out From The Crowd
So as a leader, you have to figure it out. It, it means something different for each and each and every one of you that are listening or watching, but you need to be aware or partner with someone who’s maybe more tech savvy. And then the third, Oh, go ahead, go ahead.
Nancy (21:33):
Excuse me. I was just going to comment on that because I believe that in today’s day and age, you have to be flexible and you have to adapt your business to whatever’s currently happening right now. And it’s like, no one ever thought teleworking would actually come into play. Right. They never thought teleworking would be a new norm. So trying to get people to adapt to teleworking. I know when I worked for the government, I had a manager hated it.
Management
When you telework, he absolutely hated it because he felt he didn’t have control over you. And you might be home watching TV or doing your laundry instead of actually working or you had another, another, you know, a more I wouldn’t, I guess I wouldn’t say seasoned, but that’s not the right word, but you have other leaders that were like, Oh no, I don’t know if they’re working here till 10 o’clock at night, every night. What makes you think they’re not going to be there? You know, working at home is going to be different. So that’s kind of why I wanted to bring up, you know, you have to,
Kizzy – Government Contractor (22:32):
I love that you brought that up, you know, adding to it, you know, that flexibility is so key. And taking that to the next level is, is, is the third one. And that is you. You have to be strategic and think about what’s next, what’s on the horizon for your industry and for government contracting. So for example I mean, I don’t know if this is going to continue with everything going on in the world, but there, there has been a big push to leverage different contract vehicles best in class vehicles.
Nationwide Contracts
How does that impact you? There has been, there’s been a huge encouragement to leverage TIMI, to leverage joint ventures. How does that impact you? So you have to think down the road strategy wise, does that mean you need to apply for certain contract vehicles? Do you need to look for certain kinds of partners? Are you in denial and think that they’re just going to keep sole sourcing you because you have an ADA or you’re vet
Nancy (23:34):
That’s, that’s a big point that I’ve been bringing up to people all along, because if you looked at the contracts and I don’t know how much you’ve watched the channel or anything else, but I did a whole series last January on all the different set asides and the actual contracts with a tenure, tenure, decade worth of trends that were happening. And I talked about all the different, how the government is.
Mandated Use of National Contracts
OPM has directed the government to go towards more contract nationwide vehicles. And if that means ultimately that those that are in those areas, even if your rule you’re, they’re going to use those multinational contracts, they’re not going to use you. So all those contracts that used to go to small businesses and in the rural areas, they’re not going to be there anymore. And it’s that’s. Yeah. I mean, I think the government tends to do this number.
Nancy (24:25):
They, they tend to go on the swings when they go really off to one side and then they swing. I’ve watched it in my, you know, I wasn’t the government for 33 years. I’ve seen them do that, come full circle again, while they’re off on another tangent. To me, they’re, they’re off there because they ultimately to me is what you’re doing is you’re raising more medium size businesses. You’re not, and that therefore they’ll smaller businesses that will feed the food chain later on. I’m not going to be there.
Changing Ways
So the government’s going to have to swing back the other way again, eventually, somehow so that they can feed up because remember it’s a small businesses that are mostly doing the government contracts. Yes, there’s large businesses, but the majority of all the smaller businesses that are coming along and how are they going to meet their 23%? How are they going to meet their 5%? How are they going to meet the 3% for all the different set-asides anyways, I didn’t mean to cut you off there. We haven’t got a
Kizzy – Government Contractor (25:22):
No, no, that’s perfect. It was perfect.
Nancy (25:24):
Did you finish your three things that you were talking about?
Kizzy – Government Contractor (25:27):
Did I did
Nancy (25:29):
Cool. Well, do you have any parting wisdom or if somebody wanted to reach out to you and just have a chat where they can get ahold of you at
Kizzy – Government Contractor (25:39):
First and foremost, I mean, connect with me on LinkedIn. It’s it’s you Kizzy Dominguez. You’re, you’ll see light bulbs in my name. It’s easy to find me. I look pretty much the same on a day to day basis. Also you can text me. I created a community count account, so I would love for you to text me so we can stay in contact and then I’ll be able to share my direct phone number. But you can text me at (305) 853-9481 (305) 853-9481. And just mentioned that you saw me on the show and you can also DM me on LinkedIn and just mentioned, you saw me on the show and we’ll be able to connect. I would love to share lessons learned or help you, however, I may be of help.
Nancy (26:31):
Cool. I have one last parting question for you own business. Have you gone through the SBAs new certification process or did you hire somebody that,
Kizzy – Government Contractor (26:44):
You know, I’m kicking myself? Like, why did I wait to do this, this process? Oh my gosh, I hired the, the, the, the women’s the chamber. And I’m, I, I feel like I’m, I’ve submitted the majority of my documents. I am going for the economically disadvantage and the woman owned it’s a lot. The, they have been most helpful. There was a kickoff webinar where they did a great job of explaining everything.
WOSB
They created a Dropbox folder where I upload everything and then they respond immediately with any of my questions, because for instance, you have to give them a bank signature card. And so they said in lieu of that, there’s something else you can provide. So that’s been really I anticipate the review process. Once I submit my final three documents may take three to four weeks so far. I personally am grateful that I went this approach, but I also now know not everybody can afford it.
Kizzy – Government Contractor (27:56):
And if you can’t afford it, just go the free route. But I recommend this. If you go that free route during the process, before you hit submit, you need to reach out to your small business administration office. Because if not, you just become another number. And if you reach out and you get them to advocate for you and to you build a relationship with them, they’re going to do things for you that you’re never going to imagine. I know that’s happened with me. They’ve really advocated. And they, they have involved me into things that otherwise you would have never been involved in. So if you go their free route, contact your SBA, make friends with them, get them to advocate and get them to want to push your application through fast.
Nancy (28:45):
I’m interested to see what happens. I know right now that our local office is it’s like, I can’t get them to help people with the ADA applications, unless they’re accepted into the program. They turn them all away. So I get all the business, which is fine with me, but that’s not, to me. That’s not the service that you should be providing, obviously. So each different office is going to be different with that. The rock had a couple people reach out to me going through the women’s thing where they’re saying,
Never Take No for An Answer
Oh, they’re already trying to make decisions on whether or not they’re small business. And I said, well, they can’t make that decision. I said, they, they have to submit what you have now. They make, they can question it. But SBA is ultimately the only person that can, can make that decision. So don’t be put off by whatever whichever organization you use, or if you do it yourself, wait for SBA to come back. And don’t be afraid to challenge SBA because they’ve been wrong before many times, and they’ve been wrong before. So they’re human. They all make mistakes. She got people in there, different people learning, and they’re all learning this since they know that it’s, it’s not easy. So don’t be afraid to challenge them as we go. All right, anything else you’d like to say before we end today,
Kizzy – Government Contractor (29:54):
I signed up on SAM, I get a million dollar contract tomorrow, and I’m driving off into the sunset. That is not this type of endeavor.
Nancy (30:06):
And that’s everybody thinks that they all have it all solved. That they’re sold that bill of goods by some of these companies out there they’re offering here, go attend, take my $500 course, and I’ll teach you how to become a government contractor. And I just shake my head like you can’t, that’s not to help you.
Kizzy – Government Contractor (30:24):
It’s not going to help you. I mean, keep in mind, you have over half of the businesses on some of those Mo on some of the GSA schedules that do not receive a $25,000 purchase, which for some of you who may say you may think, Oh my gosh, that’s amazing. I would love to have 25,000. And I’m there with you. I totally understand. After all, I still do work for $400. I mean, we have no minimum or max. The point is it’s, it takes more skills than just being registered and having a set aside and being able to deliver something amazing. You have to really hustle and sell. And it takes a lot of time and a lot of energy. So stick with it. If this is what you want to do, stick with it, and you’re going to reap the better.
Nancy (31:15):
Okay. And how about building relationships? Is that in relationships is all important. Probably the number one thing. And it’s about building relationships.
Kizzy – Government Contractor (31:24):
It is the majority of our work has come from relationships. There’s, there’s been we’ve because I’ve experimented with things. There are projects or contracts that we won, where I just worked the evaluation criteria and we want, but otherwise the, the juicy work is all from relationships forecast, showing value, not, Oh, I found it online and it’s $50 million and everybody else is bidding on it. I don’t go after that type of work because it’s, there’s too many sharp in the world.
Nancy (32:00):
That’s a great way of saying it. There’s too many sharks in the water and you stay within your niche. You don’t, you have a very narrow focus and that’s your niche. And that’s where you go. You don’t try, you can’t do everything for a government contract. You can’t, you don’t do anything very well. If you try to do it that way,
Kizzy – Government Contractor (32:18):
You can’t. The key is, and this is the one area that’s always overlooked is that client relations, because I think the mindset is, Oh, we won. And then they start either providing the service or the product, and then they go onto the next one. And they forget that you have to have a relationship with them. It’s almost like you got to have Amazon. Why do we use Amazon? Because it’s easy. If you have a problem, they’re going to take care and they’re not going to say, Oh, you ordered that, that paperclip binder thing, sorry, we’re not going to replace it for you because you accidentally put it in your shopping cart. It’s too bad.
Make it Easy
That’s our return policy there. They’re not going to do that. And so the government not only likes easy, but they like those just like the rest of us. They want to be smoothed in the legal ways, not buying them gifts, but checking in on your clients, making sure your people are good, making sure the work is B is performed well, checking out to see did their mission, did their objectives or their goals changed throughout the year. So that client relations pieces,
Nancy (33:27):
Resolving issues that before, as they come up before they get into those big stumbling box, not waiting and putting your head in the sand and going, Oh, well, and then that, then you got a termination for default headed your way, those types of things. So well, that’s cool. Thank you so much for contacting me and wanting to be on the show. I am so glad that we finally got to do this today. It means the world to me. And if you want to be on again, just let me know, and then we can have you on.
You can text Kizzy Dominguez at (305) 853-9481 or reach her on Linkedin.
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